You built the business.
I’ll build what holds it together.
I work alongside agencies, consultancies, and growth-stage companies to build the operational layer that lets you scale without breaking. SOPs your team actually uses. Workflows that hold up under pressure. The kind of infrastructure that turns "we should fix that" into "we already did."
One partner. One point of contact. Everything moves at once.
Imagine your business running without you in every decision
This is where my
the Anchor Method
comes in
1. Map
We document your current state: workflows, handoffs, decision points, and the gaps nobody’s written down yet.
2. Design
We architect the system your business actually needs. Built for your team, your clients, and your growth stage.
3. Document
We build the playbook: SOPs, process maps, and ownership structures your team can work from without checking with you first.
4 . Implement
We roll it out alongside your team. I stay in the work until it sticks.
5. Measure
We quantify the hours saved, capacity freed, and costs reduced, so the ROI is visible, not assumed.
HOW WE WORK TOGETHER
Clear scope.
Predictable outcomes.
Every engagement is scoped before it starts. No ambiguous retainers, no endless back-and-forth. You know exactly what you're getting and when.
ENGAGEMENT 01
Operations Diagnostic
A focused engagement to map your current operations, surface the gaps, and deliver a prioritized action plan. The clearest starting point if you’re not sure what needs to change first.
Current-state process mapping and workflow documentation
Pain point analysis with prioritized action plan
Clear recommendation on what to fix first and why
MOST REQUESTED
ENGAGEMENT 03
Fractional COO Retainer
Ongoing operations leadership for agencies and consultancies hitting a growth ceiling they can't manage their way out of.
Weekly ops oversight & team coordination
Workflow redesign & SOP buildout
KPI dashboards & performance tracking
Strategic planning & resource allocation
Vendor & stakeholder management
ENGAGEMENT 02
Project Based Operations Work
A single, defined project managed start to finish: onboarding redesign, SOP buildout, workflow optimization, system implementation. You know the problem. I build the fix.
SOP buildout, onboarding redesign, or workflow optimization
Full project plan with milestones and ownership
Implementation support through completion, not just a deck of recommendations
For 13+ years, I’ve run operations inside Fortune 500 companies, growing accounts, managing globally distributed teams, and building the infrastructure that lets good businesses scale without breaking.
Now I bring that same rigor to agencies, consultancies, and growth-stage companies that need operational systems built from the ground up.
I’m Nicki Klutts.
13+ Years
running operations for Fortune 500 firms
66 Hours
recovered per month through workflow redesign
11 Days Saved
Client onboarding, per engagement
Every project is different.
Let's talk about yours.
